Party Heist

Privacy Policy

Last updated: 6 November 2026

This Privacy Policy explains how Thrilok Innovations Private Limited ("Party Heist", "we", "us"), a company registered in India (CIN U56100TS2025PTC203815), collects, uses, shares and protects personal data when you use the Party Heist mobile apps, web app and website (together, the "Services").

We process personal data in line with India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.

1. Data we collect

  • Account details: your mobile number (used to sign in with a one-time password), name and email address.
  • Event and order details: occasion type, event dates, guest count, venue, menu, decor and entertainment selections, special requests and order history.
  • Addresses and location: delivery and event addresses you save, and the city or area you choose so we can show services available near you. We only access your device's precise location if you give permission.
  • Payment information: payments are processed by our payment partners. We receive the payment status and reference, but we do not store your full card, UPI PIN or bank login details.
  • Saved items and preferences: saved venues and events, notification settings.
  • Support communications: messages, calls and emails you send us.
  • Device and usage data: device type, operating system, app version, IP address, crash logs and how you use the Services (for example pages viewed), collected through privacy-friendly analytics.

2. How we use your data

  • To create and secure your account and verify your mobile number.
  • To take, plan, deliver and manage your bookings and orders, including sharing the necessary details with the venue, caterer or other partner fulfilling them.
  • To process payments, refunds and invoices (including GST invoices).
  • To send order updates, reminders and support replies by SMS, WhatsApp, email or push notification.
  • To send offers and promotions, only where you have agreed. You can opt out at any time.
  • To keep the Services safe, prevent fraud, fix problems and improve features.
  • To meet our legal, tax and regulatory obligations.

3. Who we share data with

We do not sell your personal data. We share it only with:

  • Service partners (venues, caterers, decorators, entertainers and delivery staff) who need it to fulfil your booking, such as your name, phone number, event address and order details.
  • Technology providers who help us run the Services: cloud hosting, SMS and OTP delivery, messaging, analytics, crash reporting and payment processing. They may only use the data to provide their service to us.
  • Authorities when required by law, court order or to protect the rights and safety of our users and the public.
  • A buyer or successor if our business is merged or sold, under the same protections described here.

4. How long we keep data

We keep your account data while your account is active. If you delete your account, we delete or anonymise your personal data within 30 days, except records we must keep by law (for example invoices and transaction records required under tax law, usually up to 8 years).

5. Security

Data is encrypted in transit (HTTPS) and access is limited to staff and partners who need it. No system is completely secure, but we take reasonable measures to protect your data and will notify you and the authorities of a breach where the law requires.

6. Your rights

You can ask us to access, correct, update or erase your personal data, withdraw consent you have given, and nominate someone to exercise your rights in case of death or incapacity. You can also raise a grievance with us. To do this, email support@partyheist.com. To delete your account, follow the steps on our account deletion page.

If you are not satisfied with our response, you may complain to the Data Protection Board of India.

7. Children

The Services are meant for people aged 18 and over. We do not knowingly collect data from children. If you believe a child has given us personal data, contact us and we will delete it.

8. Cookies and analytics

Our website and web app use essential cookies or local storage to keep you signed in and remember your preferences, and privacy-friendly analytics to understand overall usage. You can clear these through your browser settings.

9. Changes to this policy

We may update this policy from time to time. We will post the new version here with a new "Last updated" date, and notify you in the app for significant changes.

10. Grievance Officer and contact

Guda Aniketh, Grievance Officer
Thrilok Innovations Private Limited
1-7-513/1/27&27/a, Pavithra Nagar, Musheerabad, Hyderabad, Telangana 500020, India
Email: support@partyheist.com · Phone: +91 98661 31133

We aim to acknowledge grievances within 48 hours and resolve them within 30 days.